Store Policy
📜 Store Policy
Welcome to The Pawfia! We value your trust and are committed to providing a seamless shopping experience. Please review the following store policies carefully.
🛒 Order Policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped. Please ensure all order details are correct before submitting your purchase.
🚚 Shipping Policy
We offer domestic and international shipping. Delivery times vary by location:
- USA: Estimated delivery within 5–7 business days after shipping.
- International: Estimated delivery within 10–20 business days, depending on location.
Shipping is free for most domestic orders. International shipping fees will be calculated at checkout.
💬 Contact Policy
If you have questions, feedback, or issues with your order, please don’t hesitate to reach out. We aim to respond within 24–48 hours on business days.
Email: thepawfia@hotmail.com
Phone: +1 920-510-7211
📦 Return & Exchange Policy
We accept returns within 14 days of delivery if the item is unused, in original packaging, and in sellable condition. Please contact us first to initiate a return or exchange. Customers are responsible for return shipping costs unless the product was defective or incorrect.
💳 Payment Policy
We accept major credit cards, PayPal, and other secure payment methods supported by Shopify. All payments are processed through encrypted gateways to ensure your information is safe.
🔐 Privacy Policy
Your privacy matters to us. We never share or sell your personal information. All customer data is securely stored and used solely for order processing, shipping, and customer service.
⚠️ Fraud Prevention
We reserve the right to cancel or refuse any order that appears to be fraudulent or suspicious. Orders with mismatched billing and shipping information may be delayed for verification.
🔄 Cancellations
If you need to cancel your order, please contact us within 12 hours of placing it. Once the order has shipped, cancellations are no longer possible.
Store Name: The Pawfia
Company Name: PAWFRESH GROOMING LLC
Email: thepawfia@hotmail.com
Address: 4618 NW 74TH AVE, MEDLEY, FL 33166
Phone: +1 920-510-7211