Help Center

🧾 Help Center

Welcome to The Pawfia Help Center! We're here to make your shopping experience easy, enjoyable, and stress-free. Find answers to common questions below, or reach out to our team directly.

📦 Order Status

Once your order is placed, you'll receive a confirmation email. After shipping, you'll get another email with a tracking number. You can use this number to track your shipment online. Please allow 24–48 hours for tracking to update.

🚚 Shipping Information

We process all orders within 1–3 business days. U.S. orders typically arrive within 5–7 business days. International delivery may take 10–20 business days. For more details, visit our Shipping Info page.

🔄 Returns & Exchanges

We accept returns within 14 days of delivery for items that are unused and in original condition. Please email us at thepawfia@hotmail.com before sending your item back. Customers are responsible for return shipping unless the product was defective.

💳 Payment Methods

We accept Visa, MasterCard, American Express, PayPal, and other secure payment methods available at checkout. All payments are processed securely to protect your information.

🐾 Product Questions

Have a question about a specific product? We're happy to help you find the right toy or accessory for your pet! Contact us with the product name or a quick description, and we'll assist you.

🛠 Technical Issues

Having trouble checking out or navigating the site? Try refreshing the page or clearing your browser cache. If issues persist, contact us and describe the problem, and we’ll be glad to help.

📨 Contact Support

Still need help? Our friendly team is here to assist you! You can reach out via email or phone. We aim to respond within 1–2 business days.

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Store Name: The Pawfia
Company Name: PAWFRESH GROOMING LLC
Email: thepawfia@hotmail.com
Address: 4618 NW 74TH AVE, MEDLEY, FL 33166
Phone: +1 920-510-7211